Every path, as actually built
How a customer gets a token — and how your counter serves them
There are four ways in for a customer, and they all land in the exact same queue your staff work from.
1. Scan a QR code
The most common path: a customer scans the QR code at your counter or on your standee. It opens straight in their phone's browser — no app to install. They pick a service, optionally give their name, and confirm. A token is issued immediately with a live status page they can bookmark.
2. Message NammaQ on WhatsApp
A customer messages your NammaQ WhatsApp number directly.
They send any messageA join code they already have, or just "hi".
No code? NammaQ asks what they're looking for"What's the name of the business or service you're looking for?" — then searches the public directory and sends back a tappable list of matches.
They pick a language, then a serviceShown as WhatsApp buttons or a list, in whichever languages that location has turned on.
Confirm, and the token arrives in the same chatToken number, position, estimated wait — and they can reply STATUS or CANCEL any time after.
3. Walk-up kiosk
For customers with no phone, or who'd rather not use one: a tablet at your door shows your services, they tap one, optionally enter a phone number on a numeric keypad, and get a token in one tap. If they gave a phone number, they get the same WhatsApp/SMS updates as anyone else; if not, the display board and their spot in line are their only notice — the same physical-supervision trust a walk-up kiosk always had.
4. Book an appointment ahead of time
Customers can book a slot in advance. Arriving within their booked window puts them fairly ahead of walk-ins — capped so a handful of appointments can never crowd out everyone else waiting. Arrive too late for the window, and it simply becomes a normal walk-in join instead.
What your staff see
The queue floor
NextCalls the correct next customer for that counter — priority and appointment rules are applied automatically, not manually judged.
StartMarks service actually beginning — this is what teaches NammaQ how long your services really take.
CompleteCloses out the token and recomputes wait estimates for everyone still waiting.
When something's not routine
No-showIf a called customer doesn't arrive within the grace period, they're automatically reinserted a few positions back (up to a set number of retries) — not simply dropped.
TransferMove a customer to a different service's queue without losing their original place in line.
PriorityA senior citizen or emergency can be approved for priority in one tap — every approval is logged.