Privacy policy

This policy describes how NammaQ, a product of EmWhiteSystems ("we", "us"), handles personal data when a business (a "tenant") uses NammaQ, and when that business's customers join a queue through it.

What we collect

By design, NammaQ collects the minimum needed to run a queue: a customer's name (optional) and phone number, the service they joined, and timestamps of their queue activity. We do not ask for or store addresses, payment details, ID numbers, or any data beyond what's needed to notify a customer and track their token.

How we use it

Solely to run the queue: sending WhatsApp/SMS notifications about a customer's token, showing their live position, and giving the business's staff the information needed to serve them. Tenants may also see aggregate analytics (wait times, no-show rates) that do not require identifying an individual customer.

What we never do

We do not sell, rent, or share customer phone numbers or names with advertisers or any third party outside of what's needed to deliver the service itself (our WhatsApp/SMS messaging providers, strictly to send the notification you'd expect).

How long we keep it

Each business sets a retention period for customer data (default: 365 days). Once that period passes, a customer's name and phone number are anonymised automatically — this is irreversible by design.

Your rights

A customer can ask the business they queued with to export or delete their data at any time. A business (tenant) can request a full export or erasure of their account's data through NammaQ support.

Opting out of messages

Reply STOP to any NammaQ WhatsApp message to opt out of future messages on that number.

Contact

Questions about this policy: support@nammaq.in (see our contact page for other ways to reach us).